Privacy Policy

This Privacy Policy explains how Duskbryn (“we”, “our”) collects, uses, stores, and shares personal data when you book services and use the Hammam Ritual Spa & Wellness Center website (duskbryn.com) for visitors in Ukraine (UA).

1. What personal data we collect

  • Booking details: name, contact information, and information you provide when requesting/confirming a booking.
  • Contact and inquiry messages: data you enter in contact/lead forms.
  • Website usage data: technical and usage information collected automatically (for example, device/browser information, pages visited, and approximate usage patterns).
  • Communications: records of emails/calls we receive in connection with your request.

2. Legal bases for processing (Ukraine)

We process personal data based on lawful grounds, including those described in the Ukrainian Personal Data Law. In particular, personal data processing is based on grounds for the right to use personal data.

Legal citation: Закон України "Про захист персональних даних", Стаття 11. Підстави виникнення права на використання персональних даних.

3. How we use personal data

  • To manage bookings and provide spa/wellness services.
  • To respond to questions, contact requests, and service-related communications.
  • To operate, secure, and improve the website.
  • To keep records required by applicable law and to resolve disputes.

4. Sharing personal data

We do not sell personal data. We may share personal data only when necessary to provide services (for example, with vendors acting on our behalf) or when required by law.

5. Data storage and security

We store personal data for as long as necessary for the purposes described in this Privacy Policy and for legal compliance. We implement organizational and technical measures intended to protect personal data against unauthorized access, alteration, disclosure, or destruction.

6. International transfers

If any processing involves transfer of personal data across borders, we take steps intended to ensure lawful processing and protection of personal data in line with applicable Ukrainian requirements.

7. Your rights

You may have rights relating to your personal data, including access, correction, and other rights provided by applicable Ukrainian law. To exercise your rights, contact us using the details below.

8. Information about the provider (pre-order)

Before ordering/paying, we provide consumers reliable and accessible information about the provider and essential terms, including name/location and operational information.

Legal citation: Закон України "Про захист прав споживачів", Стаття 15. Право споживача на інформацію про продукцію, Стаття 15. Право споживача на інформацію про продукцію, частина перша.

9. Information for online commerce

For online transactions, we clearly identify ourselves and provide required information in connection with electronic commerce.

Legal citation: Закон України "Про електронну комерцію", Стаття 13, Стаття 13 в редакції Закону № 1591-IX від 30.06.2021 - вводиться в дію з 01.08.2022.

10. Language

Information provided to consumers in Ukraine should be provided in the Ukrainian state language in the customer-service context.

Legal citation: Закон України "Про забезпечення функціонування української мови як державної", Стаття 30.

11. Advertising

If any content is presented as advertising, it is clearly identified as such.

Legal citation: Закон України "Про рекламу", Стаття 9.